Privacy Policy
3E Market is a service operated by Desvy Protocol ("Desvy Protocol", "we", "us"). It is a conversation-to-revenue platform that helps businesses capture, organize and follow up on customer inquiries across channels such as web chat, WhatsApp, Instagram, Messenger, LinkedIn and email. This policy explains what information we collect through that service and how we use it.
1. Information you or your customers provide directly
When someone submits an inquiry through 3E Market — via our web chat widget, a connected messaging channel, or a manually entered LinkedIn opportunity — we collect what is provided in that conversation, which may include a name, contact handle, company, message content, stated needs, budget, timeline, and similar business details.
2. Business contact and lead/customer records
We maintain records that link a person's identity (such as a phone number, social handle, email address, or LinkedIn profile URL) to the conversations, qualification status, and follow-up activity associated with them, so a business using 3E Market can manage its own pipeline of inquiries.
3. Content submitted to the platform
Any message, comment, or profile information manually submitted for evaluation (for example, through the LinkedIn opportunity capture tool) is stored as part of that lead's record. We do not use automated tools to access, scrape, or log into any third-party account on a customer's or visitor's behalf.
4. Technical and service logs
Like most web services, our servers log basic technical information needed to operate reliably (timestamps, request status, and similar operational data). We do not use this information for advertising or profiling.
5. Cookies and local storage
The public 3E Market site does not use advertising or tracking cookies. Where a browser feature such as local storage is used, it is limited to remembering in-progress interface state on the visitor's own device and is not used to identify or track visitors across sites.
6. How we use information
- To operate the service: capturing, organizing, and routing inquiries to the right next step.
- To assist qualification and communication: helping identify what a prospect needs, their budget and timeline, and drafting or suggesting responses for human review.
- To provide customer support to the businesses using 3E Market.
- To maintain the security, integrity, and reliability of the service.
- To prevent fraud, abuse, or misuse of the platform.
- To comply with applicable legal obligations.
7. Service providers and processors
We may rely on infrastructure and communication providers (for example, messaging platform APIs such as WhatsApp, Instagram, or Messenger, when a business connects those channels) strictly to deliver the service. We do not sell personal information.
8. Data retention
Lead and conversation records are retained for as long as reasonably needed to support the business relationship they relate to, or as required by law, after which they may be deleted or anonymized.
9. Deletion and access requests
To request access to, correction of, or deletion of information associated with you, contact us using the details below. We will respond within a reasonable time and in line with applicable law.
10. International users
Desvy Protocol is based in Ottawa, Ontario, Canada. 3E Market is used by businesses operating in multiple regions, including Saudi Arabia and Canada. Information may be processed in Canada or in the country where the relevant business operates its 3E Market instance.
11. Changes to this policy
We may update this policy as the service evolves. Material changes will be reflected by updating the "Last updated" date above.
12. Contact
Questions about this policy or your information can be sent to hello@3enet.ca.